Return Policy

We love the Nordstrom philosophy: We handle returns on a case-by-case basis with the ultimate goal of making our customers happy! 

Please note the following exceptions to our return and refund policy:

All cancelled or refunded orders are subject to a 5% restocking fee. This fee helps cover payment processing and handling costs.
Thanks for understanding and supporting our small business!

• We are not able to refund original shipping costs.
• Full-price items must be returned within 21 days.
• Clearance items must be returned within 14 days.
• Returned items must be new without being worn or used.

Return using our Self Serve System

1. Login to your Bloc account here. 
2. Check your email for a one-time login code.
3. Select your order number. 
4. Select check box for item you wish to return and select “Request Return” and follow instructions.

Return via Email

1. Reply to your order confirmation email to request which products you would like to return.
2. Print the prepaid return shipping label that you will receive by email.
3. Send all items back to us using the label provided.

Broken or Damaged Bags

Accidents happen. If your Bloc Bag breaks within 6 months of the original purchase, we’ll happily replace your bag. 

How to exchange:

1. Send photos and description of the broken product along with your order number to orders@blocbags.com.
1. Unfortunately, we cannot accept requests over social media. 
2. If bag has been retired or out of stock, we will offer you the nearest similar bag as a replacement. 

Exceptions: Bloc is not responsible for stains incurred by you. Bags are washable and can be spot cleaned.