If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit or a different product. Please note the following exceptions to our return and refund policy:
- If item is marked as FINAL Sale it cannot be returned or exchanged.
- Returned items must have no visible signs of wear or use.
Return using our Self Serve System
- Login to your Bloc account here.
- Check your email for a one-time login code.
- Select your order number.
- Select check box for item you wish to return and select “Request Return” and follow instructions.
- Reply to your order confirmation email to request which products you would like to return.
- Print the prepaid return shipping label that you will receive by email.
- Send all items back to us using the label provided.
Broken or Damaged Bags
Accidents happen. If your Bloc Bag breaks within 6 months of the original purchase, we’ll happily replace your bag.
How to exchange:
- Send photos and description of the broken product along with your order number to firstname.lastname@example.org.
- Unfortunately, we cannot accept requests over social media.
- If bag has been retired or out of stock, we will offer you the nearest similar bag as a replacement.
Exceptions: Bloc is not responsible for stains incurred by you. Bags are washable and can be spot cleaned.