Frequently Asked Questions

How long until I get my order?

We’re a small business running out of our home. Patches are hand sewn on the bags. Please allow five (5) days. Once a package leaves our shop, we are unable to control how it is handled by the carrier. Should your order arrive damaged, please contact us immediately so that we can do our best to resolve the issue. We are not responsible for orders shipped to incorrectly submitted addresses. Any questions about your order status, please send your order number to orders@blocbags.com. 

What sizes are the bags?

We offer four standard bag sizes, clear bags, plus fanny packs and backpacks. 

Mini: 5” x 5” x 2”

Medium: 9” x 5” x 2”

Long: 10” x 5” x 2.75”

XL: 10.75” x 7.5” x 5” 

Do straps attach to any bag?

At this time, straps only attach to our convertible crossbody bags and the Calhoun Clear bag.

Are bags machine-washable?

Yes! Poppy throws her bags in the washer with a load of towels. Carrie washes hers separate on a gentle cycle. Lay flat to dry. 

What are the bags made of? 

Bloc Bags are 100% nylon and fully lined. The patches are made of chenille and threading.

My bag broke, what do I do?

Oh no! We want you to love your Bloc Bag for years to come. Send us your order number, a picture, and details to orders@blocbags.com. We'll make it right.

Can I put any patch on any bag? 

For custom bag designs, please email orders@blocbags.com. Please note, custom bag orders will a higher price point than our normal offerings. 

Who designs the bags?

Carrie designs the patches herself and we have a custom vendor who makes the patches out of chenille. Both Carrie, Poppy and our sweet friend Ms. Terry sew the patches on the bags themselves. Every bag on our site is made by our family. 

How much are you donating to youth in Foster care?

We try to make it simple, a bag for a bag. Every month, we tally up the number of bags sold to donate the same number of toiletry bags to foster closets around the country. Read more about our Bags of Love program here. 

Can I purchase a gift card?

You sure can! Shop gift cards here.